Susan’s lived experience deepens her connection with the community she serves. She understands first-hand how impactful empathetic, tailored support can be for both the participant and the support worker. This insight fuels her mission to create practical, empowering resources that help others succeed in their roles. A lifelong learner herself, Susan is dedicated to staying up to date with NDIS practices and innovations.  She created Support Skills Hub as a trusted learning space for NDIS participants and independent support workers to grow their skills and navigate the system with clarity. Susan’s focus is on real-world application of person-centred care that works in practice and not just on paper. Support Skills Hub, inspires people to keep learning, adapting, and delivering compassionate, effective care.

Behind the scenes, Susan is supported by a diverse team of skilled professionals with experience in clinical mental health, complex disability, aged care, and administrative systems. Together, they bring depth, credibility, and a shared passion for building a stronger, more informed support community. Whether you're new to support work or managing your own plan, Susan and the Support Skills Hub team are here to walk beside you with practical tools, guidance, and a belief in your ability to thrive.