Got Questions? We’ve Got Answers

1.How do I choose the right support workers or providers?

Choose support workers or providers who understand your goals, communicate well, and respect your choices. Ask for recommendations, check their experience, and make sure they’re NDIS-registered if needed. Support Skills Hub has some great training courses, written by a person with a disability. Check them out.

2. How do I manage my plan or track my NDIS funding?

1. Understand your plan

Read your NDIS plan carefully. Note the types of supports you can access (Core, Capacity Building, Capital). Check the funding amounts allocated to each category.

2. Use the myplace portal Here you can: View your plan details Track how much funding is left in each support category Submit claims and pay invoices)

3. Choose a plan management option

NDIS participants can manage funding in three ways:

NDIS-managed – NDIS pays providers directly. You don’t track funds yourself.

Plan-managed – A plan manager handles payments and tracking for you.

Self-managed – You pay providers directly and track your own funds.

4. Keep records

Save invoices, receipts, and service agreements.

Regularly compare your spending against your plan’s budget.

This helps avoid running out of funds or overspending in one area.

5. Ask for help if needed

Contact your NDIS planner, Local Area Coordinator (LAC), or Support Coordinator for help understanding your plan. Plan managers can also track and report your spending if you find it overwhelming.

Tip: Using a spreadsheet or budgeting app alongside the myplace portal can make it easier to see your remaining funding and upcoming expenses at a glance.. Support Skills Hub has some great resources, written by a person with a disability. Check them out or email me if you want help

3. How do I handle boundaries and professionalism with my NDIS Support workers?

Set clear expectations from the start and communicate openly with your support workers about what feels comfortable and appropriate. If issues arise, address them respectfully, and document concerns if needed. You can also speak with your provider, Support Coordinator, or the NDIS if the problem continues.

Boundaries and professionalism are important for safe, respectful support. Support Skills Hub provides training courses and practical resources on ethical conduct, boundary setting, and professional behaviour to help you navigate complex situations with confidence and care. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

4. What personalised training can Support Skills Hub offer for my team of support workers?

Support Skills Hub offers personalised training tailored to your team’s needs. This can include practical skills for daily support, communication and teamwork, understanding NDIS responsibilities, person-centred care, trauma focussed support, and building confidence to provide safe, effective, and consistent support.

Support Skills Hub offers accessible, practical courses and resources tailored to real-life support work, helping you build confidence, meet compliance, and provide higher quality care. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

5. How do I find support for someone with complex medical needs, and when how do I know extra training is required?

To find support for someone with complex medical needs, look for providers or support workers with relevant experience and NDIS registration for high-needs support. Extra training is usually needed when a participant requires specialised care for example medication management, complex mobility, or health monitoring. Discuss your needs with your provider or Support Coordinator to ensure your team has the right skills and training. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

6. What does a Participant need to do to be able to find and hire the right Support Worker?

To find and hire the right Support Worker, a participant should clearly identify their support needs, set a budget, and use platforms or networks to search for the Support Worker. Then interview candidates, check references, and create a service agreement. Choosing someone who aligns with the participant's goals, values, and communication style is key to a strong working relationship. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

7. why does a NDIS Support Worker need to document the support that they provided and why is it important?

NDIS support workers document the support they provide to keep a clear record of services delivered, track progress towards your goals, and ensure accountability. Accurate documentation helps maintain quality, supports plan reviews, and makes sure your funding is used appropriately. . Accurate documentation is essential for safe, respectful, and accountable support work. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

8. What can I use my funding for?

You can use your NDIS funding for supports and services that are “reasonable and necessary” to help you achieve your goals. This includes personal care, community access, therapy, transport, and support workers.

Funding must relate to your disability and be aligned with your NDIS plan. It can’t be used for everyday expenses. Support Skills Hub has some great resources, written by a person with a disability. Check them out.

9. How do I create a service agreement with a Participant and an independent Support Worker?

To create a service agreement, clearly outline the support worker’s duties, hourly rate, shift times, cancellation terms, communication methods, and confidentiality expectations. Include both names, signatures, and the start date. If you want, you can keep the agreement simple, respectful, and aligned with NDIS guidelines. A written agreement helps protect both parties and sets clear expectations for a positive working relationship. I personally have a comphensive agreement that dots all the i's and cross the t's, so make one that works for you. Support Skills Hub can design a personalised Support worker agreement for you to use, just ask.

10. What qualifications should a Participant look for in a Support Worker?

Participants should look for support workers with relevant experience, good communication skills, and a person-centred approach to all things that they do. Some of the key qualifications participants value may include First Aid, CPR, NDIS Worker Screening Check, and Working with Children Check.

While formal training is helpful, the attributes of trust, reliability, empathy, and a strong match with the participant’s needs and goals are just as important. Support Skills Hub has great resources, written by a person with a disability. Check them

Support Skills Hub acknowledges the Traditional Custodians of the land on which we live, learn, and work.

We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We recognise their enduring connection to land, waters, community, and culture, and honour their contributions to the caring traditions that continue to shape

support, healing, and community well-being across this country. At Support Skills Hub, we are committed to fostering inclusive learning spaces that celebrate

diversity, promote reconciliation, and uphold the values of respect, dignity, and equity for all.

Always was, always will be, Aboriginal land.

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