About Support Skills Hub
Support Skills Hub is an inclusive learning and resource space built for the real world of disability support, where clarity, confidence, and compassion matter most. Created by a team of experienced professionals with both lived and professional expertise, but driven by a NDIS participant the Hub exists to support participants within the NDIS community. Both Self-managed and Plan Managed participants, who want to better understand how to manage their supports, how to better understand their funding, rights, and options.
In the complex and ever-evolving world of the NDIS, Support Skills Hub offers something unique: practical, easy-to-understand guidance designed to build capability, not just compliance. Susan provides one on one Support you can trust, the place for Participants to better understand and learn about how to confidently direct their own support.
Supports that are personalised and created by people with lived and professional experience in the disability and NDIS sector, Support Skills Hub is more than just a resource it’s a community. What sets the Hub apart is the team behind it. Led by founder Susan, an experienced trainer and NDIS participant herself, the Hub draws on over 30 years of sector knowledge across aged care, disability, and mental health. Susan is backed by a team of passionate professionals with deep experience in complex care, systems navigation, and frontline support. Together, they’re committed to helping people grow, not just in skill, but in confidence and connection.
At Support Skills Hub, learning is:
Accessible – Designed for busy lives and real-world application
Respectful – Grounded in empathy, ethics, and lived experience
Empowering – Focused on skill-building, independence, and better outcomes for all
Support Skills Hub is a place where learning is accessible, growth is encouraged, and every individual is supported to thrive in their role. Whether you're just getting started or want to sharpen your approach, we are here to walk alongside you, one skill, one step, at a time.
Together, we’re building a stronger, more informed NDIS community one skill, one story, and one connection at a time.
Meet Susan's Support Team
Meet the amazing team behind Susan at Support Skills Hub!
Support Skills Hub wouldn’t be what it is without the passionate people who work alongside Susan,
a small but mighty team dedicated to creating resources, sharing knowledge, and helping independent
NDIS Support Workers feel confident and empowered.
From content creation to community support, training tools to tech help, each valuable support person brings
their heart, skills, and lived experience to the table. Together, we’re building something meaningful.
Phoenix
Phoenix Entrepreneurs specialises in empowering individuals within the NDIS scheme to launch and grow their own online and micro-businesses. With personalised support and expert guidance, they help turn your skills
and passions into a thriving,
purpose-driven venture.
Nadina
Nadina is a Support Mentor, Service Delivery Coordinator and Industry & Performance Mentor. Who has been working within the mental health and disabilities industry in numerous roles for nearly 16 years, Nadina has a very strong background in hospitality, event management, and a passionate muso.
Katrina
Katrina is a Registered Nurse currently completing a Postgraduate Certificate in Disability Studies. With many years of experience as a Manager in the Health Department, she now brings her expertise to support individuals in reaching their goals. Katrina contributes across various areas, including content creation, skill development, and learning support.
Meghann
Meghann joined the team as a new Support Worker, and has since grown into a skilled and experienced professional. She’s deeply passionate about person-centred approaches, integrating a trauma-informed lens to ensure compassionate, high-quality support every time.
Support Skills Hub acknowledges the Traditional Custodians of the land on which we live, learn, and work.
We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We recognise their enduring connection to land, waters, community, and culture, and honour their contributions to the caring traditions that continue to shape
support, healing, and community well-being across this country. At Support Skills Hub, we are committed to fostering inclusive learning spaces that celebrate
diversity, promote reconciliation, and uphold the values of respect, dignity, and equity for all.
Always was, always will be, Aboriginal land.
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